Refund policy

Exchange Policy

At Headtrixx, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Exchanges

We accept exchanges within 14 days of the delivery date. To be eligible for an exchange, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase

How to Request an Exchange

1. Contact us at [your email] or [your contact number] within 14 days of receiving your order.
2. Mention your order number and the reason for the exchange.
3. Our team will guide you through the next steps.

Exchange Conditions

- Items can only be exchanged for a different size or color of the same product, subject to availability.
- Exchanges are not applicable on sale/discounted items.
- Shipping charges for returning the item will be borne by the customer.
- Once we receive and inspect the item, we will dispatch the exchanged product within 3-5 business days.

Non-Exchangeable Items

The following items cannot be exchanged:
- Items damaged due to misuse or negligence
- Items without original tags or packaging

Contact Us

For any exchange-related queries, feel free to reach out to us at [email/phone].