Last updated: 28 July 2026
Because hair-care products are personal-care goods, we cannot accept change-of-mind returns after dispatch or products that have been opened, used, altered or tampered with, except where applicable law requires otherwise.
Eligible product issues
Please contact us within 48 hours of delivery when an item is damaged, leaking, incorrect, expired at delivery or apparently defective. Include your order number, a description of the issue and clear photographs or video of the outer parcel, shipping label, product and batch details. Keep all packaging until the request is resolved.
Assessment and resolution
We may request additional information or arrange collection where available. After verification, an eligible claim may be resolved by replacement, store credit or refund, as appropriate to the circumstances and applicable law. Normal differences in screen colour, packaging updates, fragrance preference or results that vary by individual do not by themselves establish a defect.
Refund method
Approved refunds are generally returned to the original payment method. Bank or payment-provider processing times are outside our control. Shipping or return costs are refundable when required by law or when the verified issue was caused by HeadTrixx.
Unauthorised returns
Do not send a product back without receiving return instructions. Unauthorised parcels may be refused or may not be traceable to your order.
Consumer rights
This policy does not limit any mandatory rights available under applicable consumer law.
Contact
Start a request through our Contact page or WhatsApp +91 81808 99884.