Last updated: 28 July 2026
To request an order cancellation, contact HeadTrixx as soon as possible through the Contact page or WhatsApp +91 81808 99884 and provide the order number.
Before dispatch
We will try to cancel an order that has not entered packing or dispatch. A cancellation is confirmed only when HeadTrixx sends written confirmation. If payment was captured, an approved cancellation will be refunded to the original payment method.
After packing or dispatch
Cancellation cannot be guaranteed once fulfilment has begun or a shipment has been handed to the courier. Personal-care products are not eligible for a change-of-mind return after dispatch, except where applicable law requires otherwise. Damaged, leaking, incorrect, expired or defective items are handled under our Returns and Refunds Policy.
HeadTrixx cancellations
We may cancel an order because of stock unavailability, pricing or listing errors, payment failure, suspected fraud, delivery restrictions or legal requirements. Where we cancel after capturing payment, the applicable amount will be returned through the original payment method.
Refund timing
After HeadTrixx initiates an approved refund, the time for it to appear depends on the bank, card network, UPI provider or other payment service.