Last updated: 28 July 2026
This policy applies to orders placed through the HeadTrixx online store.
Order processing
After a successful order, we may verify payment, stock and delivery details before dispatch. The dispatch or delivery estimate shown during checkout, in the order confirmation or subsequently communicated by HeadTrixx is an estimate rather than a guaranteed delivery date.
Delivery address
Please provide a complete and accurate address, postcode and reachable phone number. Contact us promptly if a correction is needed. We cannot guarantee an address change after dispatch, and additional courier charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.
Tracking and delivery
Where tracking is available, details will be sent using the contact information supplied with the order. Courier scans may take time to update. Delivery may be delayed by remote locations, weather, public holidays, courier disruption, security restrictions or other events outside reasonable control.
Failed or refused delivery
If a parcel is returned because delivery was refused, repeated attempts failed or the address was incorrect, contact us to discuss redelivery or any refund eligibility. Original shipping and return-to-origin costs may be deducted where legally permitted and where the failure was not caused by HeadTrixx.
Damaged or incorrect parcels
Inspect the parcel as soon as possible. For a damaged, leaking, incorrect, expired or apparently defective item, preserve the packaging and contact us within 48 hours of delivery with the order number and clear photographs or video. Resolution is handled under our Returns and Refunds Policy.
Contact
Use our Contact page or WhatsApp +91 81808 99884 for delivery support.